Drivers of Students:

Please enter the school parking lot at the entrance with the tall marquee. Follow signs. You will enter the line and be matched up with students (unless you already have a group) and then a mulch truck.  PLEASE BE PATIENT, especially at the beginning of a shift when there may be a large group waiting to go out. It sometimes takes a while for the process to get going and everyone is a volunteer.  If you already have a group of students and do not have room for more, follow the directions of the volunteer.  If you have room for students, please let the volunteer know and he/she will match you with a group of students. 

• Once your group is ready to go, please follow the mulch truck to the delivery addresses. We hope to be able to give you the delivery addresses, in case your group is separated.  
• At the delivery location: Students should knock on the door to alert the owner to their presence. Customers have been asked to designate the delivery area (using tape, chalk, etc). Please have the students follow this if it is marked. Some customers gave instructions when they ordered.  This will be marked on the delivery paperwork. If there is no designation, please deliver at the bottom of the driveway in neat stacks of 5 bags.  PLEASE be sure that someone (or two people) double check the bag count at each delivery address.  This should be the navigator's task but extra eyes are always a good thing!
• You do not need to lift mulch, unless you want to.  You certainly may, but it is not required!
• Please encourage your student volunteers!  Some will be able to lift with no trouble, others will struggle, and some will be surprised at how strong they are.  It's okay for them to work in pairs, if necessary.  
• When the mulch truck is empty, please return to Westfield with your group and reenter the delivery line. It will be shorter than the first time through.  Students and you may stop by the food tent while waiting for your mulch truck to be reloaded. 
• We hope that you enjoy the students! They are really great kids. 
• Please be aware that, if applicable to your situation, you can track your volunteer mileage for tax purposes.  -We thank you for your volunteering!  There is no way to deliver the nearly 13,000 bags of mulch without you.

 Mulch Yard: 

• Please check in with Aaron Smallwood. 
• There are many important jobs in the mulch yard, including: loading "pick up" orders into customer's vehicles, taping torn mulch bags, cleaning up the area as mulch goes out on trucks, etc.  

Forklift Operators: 

• Please check in with Aaron Smallwood. 

Food Tent: 

• Check in with Lisa Hart.

Set-Up: 

• Check in with Mindy Conway or Beth Tweddle, or anyone else with a walkie talkie. 
• In a short amount of time, the set-up crew needs to set up tents at the food, volunteer and routes tables. Also, needed will be signs and cones set up to direct people where to go. Lisa Hart's group will need help getting the food area set up.

Navigators: 

• If you are a navigator, please park in the front of the school (bus lot) or in the staff parking area and then walk to the navigator check in, which will be in the middle section of the parking lot on Stonecroft Blvd. Please be patient. 
• You will ride in the mulch truck and direct the driver where to go. You are in charge of your truck and route. 
• Each truck will need a red bag that will have delivery supplies that might be needed, including duct tape, a box cutter, pen, highlighter, and band aids. Please be sure your truck has this. 
• First, the navigator will be assigned a truck and will be told how many pallets of mulch that truck can carry.  The navigator will then pick up delivery instructions from the routes table, which will be in the parking lot on the side closest to Stonecroft Blvd.  Please be patient - it takes a few minutes to assign routes. Each route has a route number. Inside the envelope will be delivery paperwork with the customer name, address, phone number, bags of mulch ordered and, if applicable, delivery instructions.  There will be a map also, but feel free to use your phone directions if you like.  We hope to have extra copies of the delivery addresses for you to give to the drivers following your vehicle. PLEASE be sure that you work from the master copy, as this is the paper we ask you to use to track deliveries and to return to the routes table when you are done.  
• When your truck and group are ready to go, please give directions to the driver. 
• Upon arriving at your delivery location, please have a few students knock on the door to alert the owner that you are there.  Please confirm the address, playing close attention to whether it is a "Road", "Lane", "Court", etc. There are a number of very similar addresses in the Westfield boundary area!  
• Confirm the number of bags being delivered to the address. Where to deliver? The customer may have marked an area on their driveway or they may have given instructions when they purchased their mulch. Please have students deliver to the right area.  If no directions are given, please deliver to the end of the driveway.  NO deliveries may be made to the back of a customer's home. 
• Please DOUBLE COUNT the number of bags delivered and confirm that it matches the delivery paperwork. It is very time consuming to go back and fix mistakes (though they do happen, we know!).  If the owner is there, you might have them count also. On the delivery paperwork, please enter the number delivered in the "# Delivered" column and initial it. You could have the customer sign, if you'd like, though it's not required. 
• If your truck does not have enough mulch for a particular customer, please clearly mark that on the delivery paperwork. There is a column named "# Short" and highlight this, so we know to go back to that home to complete the order. If the customer is home, please let them know we will be back. 
• Once your truck is empty, please return to Westfield. Delivery trucks enter the parking lot at the tall marquee, and then take an immediate right to head to the routes table. Stop at the routes table so that the wood pallets can be unloaded and stacked. The navigator should turn in completed route envelopes and pick up the next grouping. The truck then goes to the reloading area and all volunteers can visit the food tent and restrooms. The stadium restrooms will be open.

Trash Duty: 

• First shift on Saturday: Check in with Beth Tweddle. 
• It is very important that we keep trash cans from overflowing. Using the golf cart, the tidying crew will empty trash cans (there will be several around the parking lot) and take the bags to the dumpster. There may be other needed tasks. Please help by looking around for things to do when you are idle. Thank you!

Clean-up: 

• Please take time to look around you and pick up trash when you see it.
• Once the mulch is delivered, we will need help taking down the tents, returning tables and chairs to the school building, sweeping mulch that may have spilled, taking down the signs, stacking the cones, etc. Anyone on the final shift is welcome to help and very much needed!